When choosing a brokerage, the customer experience should be a key consideration. How do Charles Schwab and Fidelity compare when it comes to support, ease of use, and account management?
Ease of Use
Schwab’s online platform is known for being extremely user-friendly, with an intuitive interface and streamlined navigation. Whether you’re a beginner or an experienced investor, Schwab’s website and app are designed to make managing your portfolio simple.
Fidelity’s platform is also easy to use, with a modern design and a clean interface. Fidelity’s app, in particular, is known for being highly rated, with easy navigation and real-time data. The company also offers a helpful “dashboard” that lets you see all of your accounts in one place.
Customer Support
Both Schwab and Fidelity provide outstanding customer support. Schwab offers 24/7 phone support, live chat, and in-branch consultations, ensuring that clients can always get help when needed. Fidelity also offers 24/7 phone support, and their website has an extensive knowledge base to help users find answers quickly.
Additional Features
Schwab offers a wide variety of features to enhance the customer experience, including a highly regarded mobile app and an educational hub. Fidelity excels with its comprehensive retirement planning tools and wealth management services.
Conclusion
Both Schwab and Fidelity offer strong customer experiences, but Schwab may be the better choice for investors seeking a more personalized experience. Fidelity shines with its extensive wealth management services and retirement planning tools.